Refund policy
Return & Refund Policy
At YouStuffs, customer satisfaction is our priority. Please read our policy carefully before making a purchase.
Returns
We do not accept returns or offer refunds for any reason other than product defects, damage, or incorrect items received.
If you receive a defective, damaged, or incorrect product, please contact us within 30 days of receiving your order at support@youstuffs.com with your order number, photos of the issue, and a brief description. Our support team will review your case and provide further instructions.
Defective or Damaged Items
If your item is confirmed to be defective, damaged, or incorrect, we will process a full refund to your original payment method or send a replacement item at no additional cost.
Please allow up to 10 business days after approval for the refund to appear on your statement.
Non-Returnable & Non-Refundable Items
All sales are final. We cannot accept returns, exchanges, or refunds for:
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Items purchased in error or due to a change of mind
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Sale or promotional items
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Gift cards
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Custom or personalized products
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Perishable goods, beauty products, or personal care items
European Union 14-Day Cooling Off Period
If your order is being shipped to the European Union, you have the right to cancel or return your order within 14 days of receipt for any reason, provided the item is unused, in its original packaging, and accompanied by proof of purchase.
Contact Us
If you have any questions or concerns about your order, please contact us at support@youstuffs.com. Our team is happy to assist you.